Our commitment to our customers
At Hipernet Sp. z o.o. Sp. K. , we believe that high quality is the key to trust and long-term cooperation. Our primary goal is to continuously increase customer satisfaction by providing products that meet the highest standards of effectiveness, safety and reliability.
Objectives and assumptions of the Quality Policy
As part of the adopted Quality Policy, we strive for continuous improvement of all production, organizational and management processes. The main assumptions of our policy are:
-
Proper identification of the needs and expectations of customers – we actively analyze the market and adapt the offer to the changing requirements of users.
-
Delivering products that fully satisfy our customers – we ensure repeatable quality and compliance with the applicable ISO 9001:2015 standards.
-
Optimal balance between quality, lead time and cost – we take care of process efficiency to offer competitive and reliable products.
-
Systematic improvement of the quality of products and processes – we introduce technological innovations and control every stage of production.
-
Caring for the natural environment – we minimize losses and waste by implementing pro-ecological solutions.
Obligations of the Management Board
In order to effectively implement the objectives of the Quality Policy, the Management Board of Hipernet undertakes to:
-
recognizing the principles of the Quality Policy as a basic element of the company’s strategy,
-
securing adequate resources and technical means necessary to achieve quality objectives,
-
motivating and supporting employees in the field of quality responsibility,
-
continuous monitoring of the effectiveness of the implemented processes and their improvement.
Our Quality Mission
The aim of Hipernet’s activity is to maintain and develop the position of a reliable manufacturer of technical and automotive chemicals, providing customers with products with the highest utility value.
We strive to ensure that quality, safety and trust are the foundation of every relationship with our customers.
